Returns and cancellations policy – Lumea Blooms
At Lumea Blooms, we work with living products and personalized experiences. Due to the nature of what we offer, our policy is divided according to the type of product to ensure the best quality and freshness.
1. Fresh Flowers and Plants (Perishable Products)
In accordance with Article 103.d) of the General Law for the Protection of Consumers, the right of withdrawal does not apply to goods that may deteriorate or expire quickly.
Cut flowers: As a highly perishable product, returns are not accepted once the order has been delivered in optimal condition.
Plants: These are considered living beings. Claims will only be accepted if the plant shows evident disease or structural damage at the time of receipt.
Delivery issues: If the product arrives damaged due to transport or does not match what was ordered, the customer must contact us within a maximum of 24 hours of receipt, attaching photographs of the product's condition to info@lumeablooms.com. After assessment, we will offer a replacement of the product or a refund of the amount paid.
2. Floral Workshops (Leisure Services)
Our workshops require advance planning and the purchase of specific fresh materials for each attendee.
Cancellation by the customer:
More than 7 calendar days in advance: 100% of the amount will be refunded, or a voucher will be issued for another workshop.
Between 7 days and 48 hours in advance: A voucher will be issued for the value of the workshop, redeemable on future dates. No cash refund will be given.
Less than 48 hours in advance, or no-show: No refund or voucher will be given, since the materials have already been purchased and the spot cannot be filled by another person.
Cancellation by Lumea Blooms: If, due to force majeure or failure to reach the minimum number of students (2 people), we have to cancel the workshop, an alternative date or an immediate full refund will be offered.
Group workshops require a minimum of 6 participants.
3. Fresh Flower Subscriptions
Delivery management: The customer may pause or change the date of their next delivery by giving notice at least 3 business days in advance.
Cancellation: Subscriptions with no minimum commitment period may be cancelled at any time. Cancellation will take effect for the next billing cycle, provided it is requested before the current order enters preparation (at least 3 days before delivery).
Quality: If a subscription delivery does not meet Lumea Blooms' quality standards, that specific shipment will be replaced at no additional cost.
4. Refunds
Should a refund be applicable, it will be made using the same payment method used for the purchase, within a period of 5 to 10 business days, depending on the bank.